Customer Testimonials
It's my first time here and it was a very pleasant experience. Allie and the other guy I forgot his name…sorry. But they were very attentive and very friendly. They were definitely professionals. Very good service.
Customer service was great! Returned my call quickly and we’re available to help fill my coolant after my high temp light went on. Appreciate the way I was treated.
Good service and they help me get something i wanted and i love that it was a reasonable price. I love that they help me in all ways
Great communication, set accurate time expectation, lobby is comfortable and welcoming. Everything went exactly as promised
Service department is amazing. Very kind employees & go out of their way to accommodate you
Excellent staff! Dean Amy and Kyle! All great and treat their customers with great respect!!!!
The dealership worked with me to make the deal makes sense for both of us..
Good service and friendly staff. Our car was towed to Lockport Bettenhausen the Fri. before Christmas. It was a busy time, but they were able to service our car in a timely manner.
Jamie was absolutely the best, She took care of everything as fast as humanly possible! I couldn't be happier!
Jose was a very patient and helpful salesman during my car buying experience at the Lockport Bettenhausen.
The service department at Lockport Bettenhausen is great! The staff is friendly and knowledgeable. Communication throughout the wait is great.
Amy Hayes does a great job! It is nice to go to the service department at a car dealership and see the same team members consistently. Thank you Amy and thank you Bettenhausen!!
Service is what you get when you go to Bettenhausen. Thank you for the no stress professional service you always provide.
The service department at Bettenhausen in Lockport was great! Friendly knowledgeable staff. Spotless waiting area. The service writer Joey was especially helpful, and I think is a great asset to the company!
Darnell Pierce did a great job helping me find my wife an car for Christmas
I received excellent service from the Bettenhausen dealership as usual. I also really appreciated the car wash.
The Service Department is the best in the industry! Dean is a great Service Advisor and Dan runs a great Service Department! Thank you.
The service department worked diligently to solve my remote start problem. The TSB that I found and the knowledge the mechanics have about the Ram played a big part in the software update that needed to happen. Thanks all involved.
Bettenhausen Lockport’s service department was very helpful in helping me with the difficulties Stellantis gave me regarding needed warranty repairs. Their help and many phone calls saved me a lot of time and aggravation. No one expects to have issues with a new car but unfortunately they happen and a dealership is the middleman oftentimes because communicating with the manufacturer is very difficult. I did t even buy the car from the location that was helping me and that is true customer service.
Amy is amazing! She was patient informative and extremely helpful. Request her! Also a clean place.
Beautiful new space conveniently located. The buying process was very straight forward. I enjoyed working with team at Bettenhausen.
Crystal and the team very friendly and professional. The new building and location are a pleasant addition.
very nice customer service it was worth the wait I wanted a truck Thank you
Everyone here was very friendly and professional, and I appreciate how they were able to determine the issue with my car. Thank you!
Jamie was the best sales person I could ask for. She was extremely knowledgeable, took the time to find exactly what we were looking for, without being pushy. Her follow-up was much appreciated as well!
Josh was wonderful in the whole buying process and made it easy for me to buy our new vehcile!
Big Al and Tim worked with me to get a great deal on a lease for my new 1500 Laramie. I would highly recommend these two.
It’s the best experience I’ve ever had in any dealership. Everyone there was very friendly and helpful. I won’t go to any other dealership from now on.
I have been in for service for a couple different things over the last month and all the service reps have been fantastic, including Joey, Amy and others.
Greeted in professional manner. Work completed quickly and was provided information related to recall. Pick up of truck went smoothly.
Great people in service department very helpful and service was done when they said it would be
I want to give the highest compliments to Josh and Nick who assisted with our purchase of the new 2024 Jeep Compass. Both gentlemen were professional and performed their jobs to the highest level they are an asset to the Bettenhausen brand. They were kind and courteous, ensured all of our questions were answered and we were happy with all the steps along the way. Happy to be a member of the Dodge family again! From the Feldner family to both of them, thanks for making our car buying experience a pleasure able one
In and out, and easy to make appt and don’t try to upsell- very honest
Got scheduled for appointment very quickly and good customer service . Parts ordered and received quickly.
Great service, highly recommend to everyone who needs service on their CDJR product. Fast and efficient. Was out the same day.
Kyle is Service did a great job. The whole team at the dealership was amazing. Best customer service by far in any industry.
Jose Silva was a pleasure to do business with. Very professional and friendly. As a whole every at the dealership was welcoming, no high pressure to make any decisions that weren't correct for me. I would highly recommend considering stopping by Betténhausen when considering a vehicle purchase.
They did great advising me about what else needed to be done while doing what I requested.
I really enjoyed visiting the new Bettenhausen location in Lockport. It was a great buying experience because of the amazing staff they have there.
Although I did not have an appointment for an oil change and inspection, I was waited on right away. The service technician out front was very helpful, friendly and kept me well informed. They advised me of other service that needed to be done and performed that service in a timely manner. Of course, being a new dealership, the premises were pristine.
Allie was the best sales lady! I couldn’t be happier with my purchase! She made it so easy! Thank you Allie.
Kept us informed, friendly, knowledgeable offered us alternative. Took the time to explain everything thing to us no matter how often we asked.
Ally helped us from day one. I was in an accident and needed a new car. She didn’t pressure me or act like the typical car salesman stereotype. She knew we were dealing with insurance but in the market to browse and test drive. She was very knowledgeable and patient. It took about 2 weeks to get everything squared away and she was waiting with arms wide open. Very personable and made this unfortunate situation smooth and stress free for us. Thank you! My husband now wants to get a future truck from here.
Service was quick, well done. Consultation was polite and thorough All work was done as promised
My experience at the dealership was outstanding. Everyone was kind and professional, and delivered as promised. These are some of the reasons why I will always buy from Bettenhausen!
The car buying process at Bettenhausen was smooth. The staff was knowledgeable, our representative (Juan) was attentive, and the process was quicker & easier than anticipated.
Excellent service and very friendly staff, they don’t hesitate to help you if you have any questions!
Bettenhausen over delivered for my recent service. Took the Jeep in for full clutch replacement under recall (yes, they still make manual Jeeps!!). Supposed rto be a 2 day job, called me at 4PM same day, Jeep's ready! Can't beat that. I can't remember who set up my appt or who handled the drop off, but very professional all around!
My sales consultant, Josh G was outstanding and exceeded my expectations! Will definitely go to him for my next vehicle purchase.
Allie was a wonderful saleswoman, attentive, understanding and very helpful. Showroom was great, even had good coffee
Kyle in service is great and gets the service my vehicle needs done in a timely manner.
How a dealership should conduct business, honesty, integrity and a commitment to customer service and satisfaction
Jamie has sold me and my family multiple vehicles. She is so accommodating and makes sure she gets you want you need in your next vehicle. It is always such a pleasure to work with her and I look forward to working with her on my next purchase. I would highly recommend Jamie to any of my friends or family.
Very professional with no hassle. Our salesperson made the experience non-stressful and will recommend to others.
It was nice and clean and new. The staff was very accommodating and the sales staff met all of my needs
Josh was such a huge help! He couldn’t have made the process easier and he made sure that I was comfortable and taken care of through the entire process!
Just changed dealerships You live up to your word, Kyle and your staff are excellent
Josh our salesman was awesome. Buying at Bettenhausen was a great experience. Car was as advertised.
Everything was fine when I got my oil change for my Challenger. Crystal did a great job.
Cleanliness atmosphere friendly faces. Very polite. helpful patient with the customers. Happiness. Like to talk with customers
Great service. Very helpful and knowledgeable. They resolved the problem quickly. They really care about their customers.
My experience was simple, quick, and transparent. I was very satisfied with the assistance I received from start to finish.
Living in Homer Glen I LOVE the new location. Service was excellent and everyone very nice.
Abdul was very helpful/knowledgeable in the execution of the sale of our vehicle. I would definitely recommend this dealership to family and friends.
Allie was really quick, informative and easy to deal with the purchase of a jeep wrangler for my wife. She even offered to show my wife all of the options of it anytime since she wasn't there during the purchase. I really appreciate all of her help
The service is always dome in a timely fashion, and the customer service is excellent. Great communication!
Our transaction at Bettenhausen was smooth and convenient. The sales and management staff, in particular Jose Silva, were friendly and helpful but more important upfront and honest. We were given a great deal on a new Jeep Grand Cherokee L and we couldn't be happier with how it all went down.
Sweet, efficient, works magic and gets deals done, all with all smile on her face.
Staff were very friendly and professional. They did a great job and cleaned my entire car. I didn’t have to wait long either. Highly recommend!
I needed an oil change, and looked for a dealer that operates the "Express Oil Change," Everything was excellent, from first "getting in line" on the app, the updates about timing, check in and pick up. I was even sent a video by the technician with a summary of the service and inspection of the car. This is how a dealership should be run. This is where I will shop for my next car.
The move to Lockport got me in the door, the experience inside is the reason I left in a new truck.
Had a check engine light on, they were able to repair and return the jeep in adequate time.
Did not have to wait too long and my problem was fixed and now it’s driving smoothly.
Very good service very easy to work with thank you for the help 10/10
I had an excellent experience with the customer service rep! I would recommend this de
One of the best car buying experiences I have had. I would buy another car or truck from them in a minute
Very friendly, courteous, knowledgeable and quick service. Very happy with service would recommend highly. Thank You
It was a warranty repair and they fixed it without question, which I appreciated. Thank you
Great staff, great service! Love this dealership! Will be back; so glad they opened in Lockport!
Friendly and welcoming environment! I didn’t feel Rushed or pushed into my purchase! Took their time in explaining whole process! Josh was great!
Kyle Mandra is the best when it comes to fast, friendly and professional service. Kyle kept me informed of my vehicles status every step of the way. This was my second visit to this service center and I have to say even though I wasn't happy with the 1.5% credit card processing fee I will be a cash paying lifetime customer.
The service department is so very fast, professional and friendly. This is my second visit to the service department and Kyle is absolutely amazing when it comes to customer service. Although I'm not found of the 1.5% credit card processing fee. I will be a lifetime cash paying customer.
I was very pleased to get a service appointment right away. We dropped the car off and it took about a day and a half to get it back. Communication with Joey was good and the service efficient..
I was treated very well and the repairs were completed in a timely and efficient manner.
I decided to Buy my leased 2021 Jeep Grand Cherokee L. It was quick and straight forward just I had hoped.
Kyle in service is great to deal with. He called with updates and had me car done quickly. Also, the porters in the service drive were very attentive. I would recommend Bettenhausen to anyone i know.
Amy got me the best deal on Goodyear tires and had a better warranty for them than other places I had called. Crystal was spot-on with the time it took to install them. Danny amazed me with the offer to get the alignment done, with no hassle to me and on my time frame. Everyone was fantastic! This is what customer service should be. Thanks
The sales staff was very courteous and helpful. A full explanation of service needed was given and quoted prior to the repair. All parts were in stock.
Great service from the time I walked in the door until the moment I left
Jamie was outstanding she made it the bed car buying experience I’ve had she was direct and right on point without the hard sell and not overbearing was a joy working with her
Jamie at Bettenhausen CDJR of Lockport was the best! From start to finish she remained engaged and very professional. She followed up with me during and after the process, and made this a very relaxing experience.
Fantastic service, and my service writer was excellent providing me with exceptional choices for new tires.
Great and thorough service! I love this lockport location!! 5 stars!!! I will go back again
Thank you Dean for the help with our warranty company. Beautiful new dealership and great service folks. Will bring all our Chrysler and Jeep vehicles there for service needs.
Courteous and attentive service reps. Huver and Amy are very professional, helpful, and knowledgeable. It was kind of them to have my Jeep washed, also.