Customer Testimonials
Quick and easy! Joe was wonderful, super helpful and knowledgeable on all products. Was able to work with us on pricing and incentives. Will be back to purchase again!
Get my service done here often, but they can be unreasonable with some repairs 6300$ for a transfer case, not many options given so i paid their diag and picked it up, it ended up being the seal on my transfer case it didnt need to get replaced at all. hard to trust after that.
Everything was fine. My daughter brought her car in for an oil change. Everyone was very helpful.
The service was great. Kept me abreast of each step and my options. Was not pushy and let me know what was critical
The experience I had at this Dealership is what I would call good. I will not say it’s the best nor worst and I could recommend there services as a place to look for buying.
All the employees were great, inspection not the greatest, missed several things, like a flashlight in undercarriage, condensation in rear light I asked to be fixed (it doesn’t work so now I have to take it back). Oil sticker on windshield wasn’t updated, makes me wonder if it was actually changed. Jose, the salesman assured me it was changed. Just brought it home yesterday so hopefully nothing else comes up. Just didn’t feel too confident in the area of the “160 point inspection”, maybe they rushed through it. Other than that it was ok. Salesmen Jose Silva has ... Read More DealerRater - Nov 8, 2026
Amy in service is amazing !!! A true asset to your company she cares she’s polite she gets things done ✅
⭐⭐⭐⭐⭐ 5/5 Stars – Outstanding Service at Bettenhausen in Lockport, Illinois!
I recently visited Bettenhausen in Lockport, Illinois, for an oil change and tire rotation, and I wanted to take the time to leave a well-deserved five-star review! Great customer service deserves recognition, and I couldn’t be happier with my experience.
From start to finish, the entire experience was excellent. It’s refreshing to find a dealership that understands how important customer service is and makes its customers feel valued, even when they’re coming in for something as routine as an oil change and tire rotation. No matter how big or ... Read More DealerRater - Nov 7, 2026
Rebecca was very helpful in getting the part needed for the repair. She regularly communicated with us about the part which was on backorder.
Allie sold me my jeep, Cameron helped me in service, I highly recommend buying your vehicle here or even getting it serviced, appreciate the helpfulness and friendly service!
Bettenhausen had great options for us regarding our vehicle needs. We were ultimately happy with our experience.
Possibly the most expensive brake job in history!
If I could rate my experience less than one star I would. This has been the worst service experience I have ever had. One of our company vehicles went into get the breaks checked out, the brakes were replaced at the this dealership on its previous visit, about 6,000 miles ago. They replaced the brakes again, and also did a recall on the cooling fan. The vehicle overheated after this and was towed back to the dealership to get a new radiator installed. Its must be a crazy coincidence that the van overheated ... Read More DealerRater - Nov 3, 2026
⭐⭐⭐⭐⭐
STRAIGHT UP, NO BULLSH*T! 😂
If you want a sales girl who knows her stuff, keeps it real, and doesn't give you the runaround, Jamie is your girl! She’s got personality, knows how to treat customers, and makes shopping actually enjoyable.
She’s funny, honest, helpful, and gets straight to the point. No fake smiles, no xx, just good service and a great attitude. She deserves all the recognition because she clearly knows how to do her job and do it RIGHT!
Give this girl a raise before somebody else steals her! 😂👏
10/10 customer service. Would absolutely shop with ... Read More DealerRater - Nov 1, 2026
Jamie is the best! I’ve been working with her for many years and every experience has been wonderful. Jamie is always super kind, helpful and goes above and beyond. I highly recommend Jamie!
I have always been serviced at a high professional level whenever I have had to use them. Would highly recommend them to anyone.
I’ve bought or leased probably 5-6 vehicles from Bettenhausen over the past 15 years and have always been treated well. Jamie has always been my sales person and the service department. Love keeping my business local too.
I had a few issues which were resolved. The Service Manager was very apologetic. This dealership seems to value the customers concerns.
2nd time using these guys...its quick, easy, professional and friendly demeanor from ALL. Darnell is phenomenal. I will definitely be back years down the road.
Rebecca was great and always helpful. Service was fast and go me out of there quickly.
Joe was extremely personable and took the time to answer all our questions; he did not waste our time or try to sell us a car that he knew we could not afford,
CAMERON ROCKS!!! He's soo polite, nice and informative to any and all questions I have.
The oil was changed and tires rotated. Only issue was the tech did not latch my hood down so after leaving I was driving and my hood started to go up on the 9th street bridge....not a great spot to pull over! Could have caused an accident!
I used this service department multiple times for my vehicles without ever having an issue. I just recently brought my 2 vehicles there for an oil change and 1 to have a tire rotation. It was not the biggest deal with my truck, but when I left my front tires were 13 psi below what they even recommended, which shows they were not checked. I then a few days later brought in my other vehicle for an oil change. The service rep brought out my engine and cab filter to show me they needed replacement. I informed them I will do them myself ... Read More DealerRater - Oct 27, 2026
I received delivery of my brand new jeep at night. Noticed the next day that there were many defects in the metal on the doors that looked from the factory. It made the doors look noticeably wavy like small dents. I immediately let my sales rep and the service dept known. Took it in for inspection they made a whole report, had a pdr specialist come, and they said they couldn't do anything about it. I couldn't take that for an answer so they told me they would file a claim with stellantis and put on a front ... Read More DealerRater - Oct 26, 2026
The service center is clean and appears to be pretty functional. However, there seems to be a lack of communication. My vehicle was brought in for a recall and I informed them of issues with my radio/ navigation. It was checked and determined a replacement was needed. After waiting for the replacement and taking time from work to bring my vehicle back in, I was informed the exchange won't be done do to a software patch coming out some time before next year.
Excellent work, friendly staff. Nice waiting lounge with coffee, cookies. Strongly recommend it to everyone.
I have bought several cars from Bettenhausen and have never been disappointed. My sales manager Jamie has always given me the best deal. I recommend their Lockport location to everyone. Always the best selection and best prices. And their follow up service is excellent. They really care about the customer.
My vehicle was in for the same problem three times.The third time they had it for a 3 weeks
It was a great experience, they helped every step of the way to get the car we wanted.
Fast, dependable service at great prices. Amy is awesome to work with! I pass two dealerships to come here.
They flat out lied to me about what they checked on my car for diagnosis
Dealership was able to schedule an appointment right away on short notice and service was exceptional.
Salesman very arrogant, but still purchased vehicle. Tried to slide in $865 for "etching" for theft prevention. Nice try! Paperwork took longer paying cash than if it was financed - ridiculous! Been 5 weeks still have not received title. Will not recommend this facility.
I had a good experience taking my car in for service, it was completed within the estimated time, and the customer service was good, there was great communication, and the overall experience was excellent.
Best experience in leasing a vehicle, Heather and Jaime were amazing made it so easy and convenient especially with having a baby due any day now thank you so much to the entire team.
Oil change through express service went very well. had a couple of very minor issues which the technician but Amy ( express service advisor ) jumped on them and were resolved immediately. Thank you Amy
Nice staff, very friendly , always asking if we needed anything! Very professional staff Thanks for your kindness
I went to the dealership for an oil change. And according to them, I needed $2000 worth of work. Which I declined because my husband is also a mechanic, when I pulled out of there and looked out my passenger side front window, I noticed a scratch on my window. I thought it was just a streak from them. Washing my car, but no, it's actually a stratch In the glass that you can feel so i'm not sure what they did to cause this, but it's honestly ridiculous that you go to the dealer in your car ... Read More DealerRater - Oct 16, 2026
there was no service performed, had 8am appointment truck sat ther all day never was brought in the shop, zero communication with me called left message for service adviser to call me never received a call back went to dealer at 5:30 picked up my truck and took to another dealer for service.
⭐⭐⭐⭐⭐ Jose did an AMAZING job getting me a great deal on my new 2026 Jeep Cherokee! 🚙❤️ I’ve known him for close to 25 years, and I couldn’t be happier with the experience! If you’re looking for a great deal and someone you can trust, I HIGHLY recommend Jose! 🙌 5 STARS all the way! ⭐⭐⭐⭐⭐
This was my first time buying a car and the experience I had dealing with Jamie was amazing I will definitely be back in the future.
had an amazing experience with Jamie! She made the entire car-buying process so easy, smooth, and stress-free. She was friendly, knowledgeable, patient, and went above and beyond to make sure I was happy with my purchase. I couldn't have asked for a better experience! Highly recommend asking for Jamie!
I was able to drop off vehicle for an oil change and received a reliable assessment of my vehicles needs besides the initial reason from the inspection that was done.
I made an appointment for Saturday and was told they had an 8 am available. I dropped off the vehicle and didn't hear anything back for several hours. When I called for an update I was told that the car hadn't been pulled in yet and I was a workin and shouldn't have been told that I had an appointment. I was then told that they would keep the vehicle for the weekend and try to look at it Monday. I asked if there was a loaner or rental available and was told no. Full day wasted and ... Read More DealerRater - Oct 14, 2026
I worked with Jamie 100% of the time during the process and she is by far the best person I've ever had during vehicle purchasing in general. She is personable and is great to be around. I highly recommend her for your vehicle needs.
There isnt a better Ram dealership around. I wont go anywhere else. Excellent service and great employees.
Very friendly, helpful time purchasing a vehicle. Allie was able to quickly answer every question
They were very courteous and accommodating with my time scheduling for service. Glad we have them to help us. Their service reps go out of their way satisfy their customers. Bravo. I give them 5 stars.
Service Manager has very helpful, and made sure I was aware of every step of the repair.
The staff was very helpful and easy to talk to about what i was looking for in a car.
We felt very welcome and comfortable. Salesmen were not pushy and aggressive. We picked the right day, as Bettenhausen was having a hamburger/Hot Dog cookout for Mike Ditka! Darnell was great and the dealership works very well as a team to get you taken care of. The only improvement would be the long wait - it took all afternoon to finally pull off the lot.
We recently had 2 vehicles serviced at Bettenhausen of Lockport. one vehicle was an extensive repair, the other, 5 days later was quite simple. while picking up the second vehicle, at 3:30pm on a Saturday, my daughters Jeep had a screw in the tire. Amy Hayes jumped right in and took care it for her. She could have said come back on Monday, its the end of the day, but nope. Thanks Again for the extra effort. We will keep coming back.
They were fantastic and quick and very friendly. Answered every question I had and wouldn’t trust my vehicle wish anyone else.
I brought my 2023 RAM 1500 in for recall work. Yes I realize it’s not the most glamorous or best-paying, but it should still be done correctly. Unfortunately my turn signal still does not self-cancel. So I guess I will figure it out on my own. All and all it’s a very nice place with very nice people working there.
I brought my 2026 Ram Big Horn in for an oil change and tire rotation, I was leaving for a trip and asked them to check a couple of other items. Cameron had the tech check them and all was good.
I had a great experience purchasing my new Jeep! My sales representative, Dylan Alexander, was very friendly, professional, and knowledgeable. He was willing to address my concerns and answer all my questions, making the entire process very smooth and enjoyable. The dealership was clean and well-organized. I also enjoyed observing the staff because they gave me the impression that everyone had a clear purpose and was working toward a common goal. That goal should always be to grow the business, provide excellent customer service, and ensure the dealership’s continued success.
The best part of my service experience was Amy the service advisor. She is very honest, prompt and courteous.
Nice clean friendly atmosphere. Josh our salesman was awesome to work with.and we are very happy with our purchase
Working with Amy in the service department is amazing. She is so helpful with making sure I have the things I need for me vehicle
Brought my Jeep Cherokee Laredo hybrid in for its first oil change on Saturday and they finished it in an hour!!!
Realistic evaluation/pricing of Certified used vehicles. All processes extremely smooth & stress free. Excellent personal & customer service from Parts & Service department.
Worked out great as far as timing and getting the job done. thank you again
Love everything about the cars they have and service willing to let friends and family members know all about them
Excellent customer service, service rep was very helpful and informative. Would highly recommend for service needs.
Very pleased with the prompt professional service that I received during my last visit there for maintenance items and recalls.
Great communication. Service took longer than expected. Repairs were explained. There was a noise when done and the service person explained it was the brakes not the transmission. She sounded like the noise was normal. As of now the transmission problem seems to be resolved. She had great follow up.
Good service nice staff need more leaner for customers to use when service takes longer than a day
I had my 2021 Jeep Wrangler in for a recall and oil change. As always, professional, thorough in all aspects, and overall great service.
Nice staff easy to get to. Quick and helpful. I will use them for my future needs.
Everyone has been great here! Communication is great and work is done well! I have never had any issues so far.
Amazing service! Came in to get an inspection for a possible recall. Left my vehicle. A few hours later Cameron called saying my vehicle was ready for pick up. Recalled part was fixed.He made this a completely painless issue. I will be returning for any and all future work my Jeep will need.
Everyone that I interacted with was professional and personable. Cameron kept me up to date on the service and the time it would take. It was a positive experience and the car is running great!
Rebecca was very helpful as was Kristen when she checked me out! The staff is friendly, and the waiting area is comfortable.
Adam and Nick have been extremely helpful and professional to work with. Looking forward to working with them on our business purchases.
Rebecca was amazing and the team got my stepson’s Dart diagnosed and fixed. She put in some extra effort working with the warranty company to ensure complete satisfaction! I really appreciate the team at the Lockport Bettenhausen service center! Excellent work!
Super attentive and knowledgeable staff! Got a few recommended services done in addition to the oil change. Just about the nicest service and waiting areas I've seen. Well worth the 30 minute drive from my house!
Great communication and knowledgeable service techs. Friendly staff and always an easy process to have service done.
I was very pleased with the service the entire staff provided. Heather and Josh were both friendly and helpful which made the car buying experience quick and easy!
Josh Gabrielson helped answer the many questions I had via phone and text for weeks leading up to my purchase. He is great to work with.
Outstanding service. Professional and courteous. I appreciate the customer follow up they conduct after every service visit.
I have purchased my last 2 Dodge Ram trucks through Bettenhausen and am extremely pleased with the salesman I have dealt with.
The transaction was handled quickly and efficiently. The car was delivered in perfect condition and has been running well.
Very poor communication! The worst experience and would never bring my car back here again.
The service was very good , but the issue was not resolved from the first visit , and their timing was accurate.
I brought my vehicle which I bought used, elsewhere. The service department completed the repair in the promised timeframe. I’ll be considering this location for my next vehicle purchase.
Forced me to take add on products from ally. Made it sound like it was mandatory. They called me back today and told me they’re gonna refund those products and send me a check. Good enough for me. Go see Darnell Pierce. He called me personally and said they would make it right. Thanks Darnell
Best experience I’ve had at a dealership. The sales manager was very accommodating and worked very hard to get us the exact car we wanted. I came with very specific things I was looking in a car and left very happy.
Excellent service, friendly, helpful. Price of the service was too high, especially for senior citizens was the only drawback. We have been customer of Bettenhausen since 1992, first time at Lockport and it was perfect.
Rebecca was amazing. She was friendly, easy to talk to, explained the issues with my car in detail, and scheduled repairs to my car around my schedule. She is a great asset to the dealership. Thanks for everything. Kevin
The service was great it was just as I expected this was the first time I came to your place in Lockport. I generally go to the store in Orland Park that is where I purchased the vehicle
This is our fourth purchase transaction with a Bettenhausen dealership and it couldn’t have been better. The sales people are very personable, professional and helpful with no pressure. Namely Brandon M and Dylan A who made it an easy process to find the right vehicle and right financing that fit our budget. And over the years we can say that the service department is second to none.
Jamie went above and beyond any expectations I had. She was able to find the vehicle I was looking for and brought it to the Lockport location. She went over everything the vehicle had on it and explained everything. Nice job Jamie!!
The personal are very professional and not waiting to long .also they are very nice people to deal with
I really enjoyed my experience. Everybody was so pleasant and so nice. I was in and out within an hour and a half.
The service was fast and great diagnosed and fixed my jeep that day. And Rebecca was great to deal with Thanks
Awesome service dept. In and out in no time... Last minute oil change and fixed a few minor recalls... Top notch..
Outstanding Service team did what they said when they said they would do it. Great experience
The dealership facilities were very clean, there was no pressure the entire time. Everyone we met and worked with was well educated on all of their products and services. I felt comfortable dealing with them and they were very pleasant to talk to. I especially liked that once I met my sales manager Jamie, she handled the entire process. I would recommend Bettenhausen in Lockport IL.
Joe was very kind and so easy to work with. He made the buying experience much easier.
Great and friendly staff! Service was fast and appointment went on time! They even took care of my recall! I always come to Bettenhausen for all my car needs! 10000/10 recommend!