Customer Testimonials
Everyone has been great here! Communication is great and work is done well! I have never had any issues so far.
Amazing service! Came in to get an inspection for a possible recall. Left my vehicle. A few hours later Cameron called saying my vehicle was ready for pick up. Recalled part was fixed.He made this a completely painless issue. I will be returning for any and all future work my Jeep will need.
Everyone that I interacted with was professional and personable. Cameron kept me up to date on the service and the time it would take. It was a positive experience and the car is running great!
Rebecca was very helpful as was Kristen when she checked me out! The staff is friendly, and the waiting area is comfortable.
Adam and Nick have been extremely helpful and professional to work with. Looking forward to working with them on our business purchases.
Rebecca was amazing and the team got my stepson’s Dart diagnosed and fixed. She put in some extra effort working with the warranty company to ensure complete satisfaction! I really appreciate the team at the Lockport Bettenhausen service center! Excellent work!
Super attentive and knowledgeable staff! Got a few recommended services done in addition to the oil change. Just about the nicest service and waiting areas I've seen. Well worth the 30 minute drive from my house!
Great communication and knowledgeable service techs. Friendly staff and always an easy process to have service done.
I was very pleased with the service the entire staff provided. Heather and Josh were both friendly and helpful which made the car buying experience quick and easy!
Josh Gabrielson helped answer the many questions I had via phone and text for weeks leading up to my purchase. He is great to work with.
Outstanding service. Professional and courteous. I appreciate the customer follow up they conduct after every service visit.
I have purchased my last 2 Dodge Ram trucks through Bettenhausen and am extremely pleased with the salesman I have dealt with.
The transaction was handled quickly and efficiently. The car was delivered in perfect condition and has been running well.
Very poor communication! The worst experience and would never bring my car back here again.
The service was very good , but the issue was not resolved from the first visit , and their timing was accurate.
I brought my vehicle which I bought used, elsewhere. The service department completed the repair in the promised timeframe. I’ll be considering this location for my next vehicle purchase.
Forced me to take add on products from ally. Made it sound like it was mandatory. They called me back today and told me they’re gonna refund those products and send me a check. Good enough for me. Go see Darnell Pierce. He called me personally and said they would make it right. Thanks Darnell
Best experience I’ve had at a dealership. The sales manager was very accommodating and worked very hard to get us the exact car we wanted. I came with very specific things I was looking in a car and left very happy.
Excellent service, friendly, helpful. Price of the service was too high, especially for senior citizens was the only drawback. We have been customer of Bettenhausen since 1992, first time at Lockport and it was perfect.
Rebecca was amazing. She was friendly, easy to talk to, explained the issues with my car in detail, and scheduled repairs to my car around my schedule. She is a great asset to the dealership. Thanks for everything. Kevin
The service was great it was just as I expected this was the first time I came to your place in Lockport. I generally go to the store in Orland Park that is where I purchased the vehicle
This is our fourth purchase transaction with a Bettenhausen dealership and it couldn’t have been better. The sales people are very personable, professional and helpful with no pressure. Namely Brandon M and Dylan A who made it an easy process to find the right vehicle and right financing that fit our budget. And over the years we can say that the service department is second to none.
Jamie went above and beyond any expectations I had. She was able to find the vehicle I was looking for and brought it to the Lockport location. She went over everything the vehicle had on it and explained everything. Nice job Jamie!!
The personal are very professional and not waiting to long .also they are very nice people to deal with
I really enjoyed my experience. Everybody was so pleasant and so nice. I was in and out within an hour and a half.
The service was fast and great diagnosed and fixed my jeep that day. And Rebecca was great to deal with Thanks
Awesome service dept. In and out in no time... Last minute oil change and fixed a few minor recalls... Top notch..
Outstanding Service team did what they said when they said they would do it. Great experience
The dealership facilities were very clean, there was no pressure the entire time. Everyone we met and worked with was well educated on all of their products and services. I felt comfortable dealing with them and they were very pleasant to talk to. I especially liked that once I met my sales manager Jamie, she handled the entire process. I would recommend Bettenhausen in Lockport IL.
Joe was very kind and so easy to work with. He made the buying experience much easier.
Great and friendly staff! Service was fast and appointment went on time! They even took care of my recall! I always come to Bettenhausen for all my car needs! 10000/10 recommend!
From the time I pulled in, I believe her name was Rebecca. She was very friendly helped me out with everything I needed.
Ram Truck had etorque issues with the MGU at 74k miles. After addressing my concern with the service advisor and advising of previous engine repairs to mitigate the problem, there were no issues with covering the repairs under the federal emissions warranty. The repair was done quickly and without delay. I’m very happy that this dealar works with the customer and creates a long term relationship. I’ve heard too many bad stories about other places, but at Bettenhausen Lockport they take care of you like your family!
Customer service was excellent. Friendly staff. Friendly salesman doing their best to help you drive out with a smile.
It was nice to have the service work done and not have to travel to a dealership and book appointment. The appointment came to me which is highly appreciated.
I booked a service appointment, first appointment on Tuesday morning. I dropped the truck off on Monday evening. My car wasn't even looked at until Friday morning. That is completely unacceptable, to book me for first appointment on Tuesday, and not even look at my car until Friday. And then, to make it worse, NOTHING was fixed on my brand new truck. Next time, I will book an appointment several weeks out and arrange for a loaner.
Great experience at Bettenhausen! The entire car buying process was easy, smooth, and stress free. I would definitely recommend them.
How many times do you want me to complete this survey??????????? This is my third and last time.
I had such a great experience at Bettenhausen of Lockport! Dylan was so helpful when it came to buying a car and had all the answers to my questions.
Friendly and honest. Chloe was the best customer liaison in service! She communicated clearly, calmly and provided regular updates. I was so happy I gave her a hug.
Didn't expect to be without my vehicle for 5 days due to the fact they were unable to find out what my check engine light meant.
I was thoroughly pleased with the way Cameron in the service department handled my experience at BCDJ. He was knowledgeable and kept me informed on all stages of my repair .
Rebecca was awesome and she was friendly. We did the detailed cleaning of our car and the guy who did it, did his job well. Kudos to all of you.
The service advisor (Rebecca), was very polite and made the appointment very easy to complete.
Excellent customer service. Did not try to over sell me on extra services. Quick oil change
Joe was fantastic and very helpful. I really felt like he was trying to get us the car we really wanted. I would recommend him to any of my family and friends!
Rachael was very polite and explained everything I had done and things that I should address in the near future. I thought she went above and beyond by going and getting my jeep herself instead of waiting for a porter.
I went in with appointment for 7:30 am for oil change and tire rotation. It took an hour and 30 minutes. I inquired about my vehicle after hour and 15 and they were just adding the oil. My car was not washed or vacuumed.
I have bought multiple cars from Bettenhausen, but the Tinley service department is always busy so I have to go to Lockport. So starting off the trip is 10 miles farther. This appointment was disappointing due the how long it took and the price. I hate to say it, but I am probably done with their service department.
Great experience and wonderful service from Jeremiah and Nick. Appreciate the professionalism and thoroughness. Would definitely go back for future needs.
Great in all aspects. Will return for future service, and any future vehicle purchases. Good coffee.
Allie and Nick were a huge help in getting me my dream car. I love it! I'll definitely recommend them to everyone I know.
Zero communication from the dealer. Was not done when promised. I had to call them for status updates.
Jamie was very responsive and provided an incredible dealership experience. I will absolutely look to do business with Jamie and Bettenhausen again.
I will definitely come back to Bettenhausen in Lockport. The manager who handled my call, helped me that day, and the salesman were all extremely helpful. Thank you so much for the outstanding customer service!
So far so good! Just bought the car yesterday. Adam my salesperson was great. I have owned around 40 cars, the thing I dislike most about buying from a dealer is how long it takes to get the paperwork done and get me out! The last car I bought I told them to have all the paperwork 100% done ready for me to sign and walk out the door, before I would go in! Having said that, I think they were pretty fast and they didn't try to upsell me or add on anything after we negotiated the original price. I ... Read More DealerRater - Aug 27, 2026
I dropped off my Jeep Grand Cherokee for a PO305 Code (Cylinder number 5 misfiring) on a Tuesday morning for diagnosis and repair. I received a call early afternoon that the vehicle is still in queue, and it will most likely be pushed off until the following morning. I received another update early afternoon the following day that there were further delays diagnosing the vehicle. I sent my advisor a text at 5:00 pm that evening that I feel like I am getting the runaround about the delay of my vehicle's diagnosis. The advisor's response was they were short staffed ... Read More DealerRater - Aug 27, 2026
Great service! They took care of all my needs. I definitely recommend them for all your vehicle needs!
I've always had a great experience with the Dealership, both with purchasing a vehicle and with service. This time was no different...purchasing my vehicle through Adam was a great experience! He was direct and upfront with everything; and was always looking to accommodate to what I was looking for.
Dealership is nice, new and convenient. Jeremiah was a great guy to work with when we purchased our new SUV. Plan to have them handle all future maintenance needs for both our vehicles.
Always an Awesome Experience. Rebecca went above & beyond to accommodate my needs…. Will definitely return for any future issues…
Dealership is good, brought my car to me due to broken foot. Better than tinley location. Service worker didn’t have much customer service hospitality.
Customer service agents are easy to deal with and very informative about the vehicles and financing.
Communication from the service department was terrible. This was my third service-related visit to this dealership for the same issue. Calls weren't returned within a timely manner, nor were voicemails answered. To make matters worse, the malfunctioning part was not covered by Stellantis, despite this being the third occurrence. Do better!
Amy was very efficient and helpful, she took care of my service needs and I was in and out within the hour. Scheduling on line was great. Service was excellent.
The dealership was accommodating to my schedule needs and solutions to my trade and purchase desire. Don & Jose was great in understanding and finding me the best solution.
very friendly and prompt yes yes yes yes yes yes yes yes yes yes yes yes
Rebecca was very professional and courteous. Kept me informed on the repairs needed for Ram . Pleasurable experience
I appreciated the fact that I called for an appointment and was able to get in the same morning
The service person was courteous and prompt with checking me in and keeping me updated. It was also great to get the vehicle washed during the process.
Jamie, was very helpful from beginning to end process. No, drama like other dealers. I love my Jeep!
Excellent service,great people.Josh is very knowledgeable and friendly.I highly recommend this place
Fantastic experience. Dylan was extremely great to work with. The experience was smooth and relaxed compared to most dealerships. I highly recommend anyone in the area to come here for their next car purchase. REQUEST Dylan. I can’t say enough about him.
Good communication and recall was repaired right. Service advisor was knowledgeable and professional and provided updates.
Very friendly and relaxed sales team. No pressure and very knowledgeable staff. From service all the way up the the General Manager. Great pricing and large inventory from new to used. We purchased a used vehicle this time and it was a very easy visit. Thanks to all the associates at the Bettenhousen dealership.
Very Professional would definitely return to this dealership for service again. I’ve been to several dealerships and was never treated with the service that I received there.
Jackie friendly, professional,knowledgeable service advisor Made the visit at the dealership a great experience.
Very happy with the service provided to me. Would bring vehicle back for service again.
I dealt with Joe Ruiz. Joe did a great job navigating the Sale. I’m happy with the vehicle, price, customer service and would recommend this location to a friend.
Jaime and her team went out of the way to make sure that I felt comfortable about the deal. We were doing very knowledgeable about every step of the process and made me feel good about purchasing a new vehicle.
Nice to have factory technicians but much to expensive to continue using. They do nice work and is a good dealership
I am very happy with the express service at the Lockport Location. So far i have only needed routine maintenance on my Durango , made appointments on line or by phone and the service department has me out in less than an hour which is great. Thanks to Amy in express service !
Best service ever in 38 years. Appointment made in one day. It was diagnosed and fixed 24 hours later. Mind you this was a big job. An evaporator core replacement! Car was ready next day and was washed! Also they provided a resource for my 1965 Dodge Dart restoration which was a huge bonus. Also, it was the nicest CDJR facility I ever walked into. Staff was nicely dressed and answered all my questions. Can’t say enough about this experience. The best ever.
Great place to buy a vehicle an easy process I had a great experience it was the easiest way I had ever bought a vehicle from the purchase of the vehicle to the financeing and driving it home
Jamie found what I was looking for. The paper work went very well. I would recommend the dealership.
I am always satisfied with the service I receive at Bettenhausen. Everything is completed in a timely manner and the staff is very friendly and keeps me informed of every step.
Up front and informative on service and time management friendly people worth going back for more
They are always so helpful and kept me updated on my car's scheduled fixes. They were even kind enough to make sure I had a ride home when I had to leave my car there.
I just wanna say that I had a great experience with Joe and the team at Bettenhausen Dodge Jeep dealer. Everything was smooth and look forward doing business in the future.
The Service Department at Bettenhausen is the best I have ever worked with. That is why I continue to come back.
Dylan was great while navigating my son through the purchase of his first car after graduating from college. Thanks, Dylan!
They engaged parking brake on axle being worked on then blamed faulted brake caliper as the issue and made me pay $100 deductible saying it was a new and separate issue. Was fine when I dropped it off. I don’t believe in coincidence. I also needed to replace the rotor and pads on that wheel, which I was forced to do so myself, as I was not going to pay you more money to fix something you broke.
Took three days for my car to get diagnosed, despite having an appointment. Then the problem wasnt fixed, just the symptom. Despite the car only having 10k miles and under warranty still, I was still charged hundreds if $s
Unfortunately when I bought my car not even 2 months ago it was said to be under warranty for 3 months. It also was said that it was a certified car and thoroughly inspected. 6 weeks after after having, both catalytic converters need to be replaced at $4000. Your dealership was not willing to help out. 2 mechanics have looked at it since and both said that there is no way if the car was certified, that they would not have known this. I went to Bettenhausen. EvUse I was hoping that I could avoid a situation like this by buying an older car. I ... Read More DealerRater - Aug 2, 2026
I worked with Josh to purchase my 6th Ram 1500. It was great experience and will be back for the next purchase.
Every individual was professional and the staff went through every detail on my car. all work was completed on time. I appreciate all that they have done.
Josh was great! I walked in to see the 2017 Mustang. He saw me standing in the dealership, asked me if he could help me. We went to see the car, I drove it, then came back that night & bought it. He didn't pressure me at all, which I liked. If he did, I would not have bought it. I definitely would recommend Josh!
Still Love Bettenhausen Dodge. No issues nice people, good service, polite porters. They take care of your vehicles.
Joey and the whole group there is very nice. Took care of all of our issues quickly. We service 3 vehicles there, oil, tires, all maintenance, even the porters are polite.
Service was good they just didn’t take care of all my issues as I requested